Troubleshooting

“Authentication failed” or the connection test fails

• Use an app password, not your normal password. See Get your IMAP app password.
• Check the host and port (993 with TLS ticked) match your provider.
• Paste the password without extra characters. Spaces inside Google's 16 characters are fine.
• If you made the app password a while ago it may have been revoked. Make a new one.
• Workspace / school accounts may block app passwords. Ask the admin, or forward the mail to a Gmail.

A scan found nothing

• Widen the date range. The default of 2 years is safest for a first scan.
• Make sure the retailer is ticked in the scan setup.
• Check you connected the inbox that actually receives the order emails (for example the one aliases forward to).
• Leave Also scan the Junk / Spam folder on in Settings.
• Look at History for errors from the run.

An order is stuck on Processing or Shipped

The retailer never sent a later email, or it was a pre-order. Mark it delivered on the dashboard, or use the Stuck 3 mo+ tab for bulk actions. Scanning the Receive page also marks it received.

A canceled order shows in the wrong place

Canceled orders only appear on the Canceled tab. They are hidden from All on purpose.

Prices in Inventory look wrong

Press Refresh prices, and if a product is matched to the wrong listing use Link to a TCGplayer product.

My Discord card name is out of date

In the Share Success window press the refresh button next to your display name.

Still stuck?

Open a ticket in #support on the Discord server, or email support@orderpilot.live. Include the retailer, what you expected and what happened.